What's My Beef!

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Have you been hearing some of those radio ads about a cable company offering several pay services for $6 a month for six months...and you already have the same services they're offering...and they say that the offer is only good for new customers?

Doesn't that sound like double-standard pricing to you? For Cox Cable and others like it, they don't care about saving money for their existing customers; they just like to bait the new customers in with lower prices, while still charging their current customers the higher prices, and hook the newer customers for half a year or so.

Meanwhile, you call the cable company to ask for the lower prices, and they rudely tell you that you can't because you already have the same services and the offer is for new customers only.

This is what's wrong with cable monopolies. Nevermind there is competetion from satellite TV providers offering programming that you can't easily time your VCR to tape while you're away. Cable prices remain as high as can be. They raise the prices for all of us regular customers, then they offer lower prices for new customers, while still charging you and I the same high prices for the same services, and tell you you can't have the lower prices because you're an older customer.

Some lower pricing competetion has created...as long as you're a new customer. This is unfair, pure and simple.

Do we see Pizza Hut and Domino's offering $5 large pizzas for new customers only, while refusing to honor the older customers requests for the same $5 deal they heard on the radio or saw on TV? No. Do we see Wal Mart offering the lowest prices to only their newest customers while making the regulars pay a higher price? No. So why the hell is Cox Cable so unfair when it comes to giving the current customers a lower price for the same services they are offering new customers concurrently?

The practices of Cox Cable, Time Warner, Comcast, Adelphia, and other cable companines, have seen rate hikes go on upward, while offering more channels of redundant and repeating fare, forcing you to accept paying for channels you don't watch in order to get channels you do want to watch, freely passing on the costs of high programming by the satellite channel providers

Are the cable companies doing a thing to pressure ESPN and other basic cable channels to lower their costs? No. Disney, being as greedy as ever, forces the cable companies to pay up to about $5 for their five ABC-owned channels on basic cable, none of which I watch regularily, (ESPN, ESPN2, ABC Family, Disney Channel, Lifetime). Why can't I get Cox to block out those five channels I don't need, and get the rest I do want such as Comedy Central, Fox News, and Game Show Network (which belongs on Analog and not digital cable), and charge me less. I don't see the pizza places forcing me to buy everything pizzas and charging a high fee in order to get the toppings I want to eat. Cable and satellite programmers should be forced by U.S. Congress to honor requests to drop channels and lower the prices of the subscribers' monthly bills.

Besides, Disney Channel is a complete joke. Nothing but reruns of saturday morning cartoons all day and night. Who cares to watch Kim Possible 27 times a week? Put it back on pay cable and charge me less.

Cable television needs to be regulated since they're doing nothing to practice fair pricing values, while brainlessly continuing to pass along price increases demanded by the satellite program providers. At the same time, Cox Cable and others also need to start offering lower price specials equally for all of the customers, not just the new ones.

Excerpts of legal disclaimer of Cox's offers:

Cox Digital Cable: Discount of $5 per month for 6 months on Cox Digital Cable available only to new digital cable customers who subscribe to Cox’s $15 digital cable programming package. HBO/Cinemax: Premium services discount of $5 per month for 6 months limited to Cox Digital Cable customers who add HBO and Cinemax or any two premium services during the offer period. Cox High Speed Internet: Discount of $5 per month for 6 months available only to new Cox High Speed Internet customers. Cox Digital Telephone: Offer expires 9/21/03 pending PUC approval. Discount of $5 per month for 6 months is available only to new, residential telephone customers in Cox Digital Telephone serviceable area in San Diego who subscribe to one measured or flat rate residential access line. Customer electing the Connection 60/90/200 or Unlimited Connection Packages are not eligible for discount.

Now you see how unfair the double-pricing standards of Cox Cable are.

Also to blame are telephone companies such as SBC/Yahoo! offering DSL for a lower price for new customers only, while making their current customers pay $20 more a month. This is also unfair.

Here's a letter I wrote to the newspaper editors of the local newspapers.

Dear Editor:

   Here's something I don't think anyone has brought up.
   Cox Cable is offering subscribers $5 off for new subscribers to their digital
telephone and cable, plus high-speed internet, and pay services for six months.
    The restriction? You have to be a new customer in order to enjoy the lower
prices.
    That is unfair to the rest of us. I don't see pizza places offering $5 pizzas to new
customers only, and making the older customers pay $14 for the same offering.
     Cox Cable needs to rethink their unfair marketing practices and stop
this double-standard pricing and offer the same lower prices for the rest of us
regular older customers just for the asking.

David Tanny
xxxxxxxxxxxxxxxxxxx
San Diego, CA xxxxxxxxxx
tel: xxx-xxx-xxxx

Proposal For Law to Congress.org

Write your representatives

(1) Proposal Title: Name your proposal.

The Equal Cable Pricing Act

(2) Issue: Identify what issue your law is addressing. For example: healthcare, taxes etc.

This addresses the problem with cable companies offering prices for their services that are lower than normal for their new customers, however its determined, but charging the regular customers full price for the same services the newer customers are getting for a discount.

(3) The Problem: Talk about the current problems and issues of concern. Why should there be a change in law?

Cable companies often buy advertising spots for radio and TV, offering specials such as half-price on a few pay channel services such as HBO or Showtime, $5 off a month off the regular price of their basic cable offering, $5 off for their cable Internet service offering, and other specials that both new and existing cable customers are hearing and reading about in the ad spots.

Both kinds of people named above want the same discounts. The existing cable customers, however, cannot enjoy the same discounts they've heard on the radio because the cable company is restricting the discounted offers to new customers only. Even though they phone their cable company and ask that they get the same discounted offering they heard on the radio, the cable company rep tells them the offer is for new customers only.

To me, this sounds like double-standard pricing; this is like charging prices based on race. Double-standard pricing based on race is illegal; it should be the same for people based on whether they are current customers or not. Does the cable company no longer care about saving their customers money?

Some lower pricing competetion from satellite providers has provided for consumers. The catch is that you can't already be an existing customer in order to enjoy the lower prices. This isn't what was intended when cable was deregulated ten years ago.

Do we see the fast food outlets offering 99 cent hamburgers for new customers only, and charging their regulars $3.99 for the same burger? No.

Then cable companies should not have the power to offer two prices for new and existing prices for the same services either. If an existing customer, after hearing the low priced offers on the radio or television, wishes to get the lower priced offer for the services they already have such as digital cable, pay services, high speed internet, telephone, and basic, then the cable company should honor the customer's request without question.

Cable companies need to rethink their unfair marketing practices and stop this double-standard pricing and offer the same lower prices for the rest of us regular older customers just for the asking.

(4) My Proposal: What do you propose? Is there an existing law that you want changed? Is there a need for a law that does not exist?

My proposal is for a law that will make it illegal for cable, satellite, telephone, Internet, or DSL providers to deny their current paying customers (the billed subscribers) requests to honor the special prices advertised in the media intended to get newer customers.

Comments: Add any additional comments or information that you think is important.

If a cable company is offering a pay service for a reduced price for six months to newer customers, and the existing customer, who already has the same services, asks the cable company for the same offer, those requests should be honored, plain and simple.

So why are cable companies being so unfair when it comes to giving the current customers a lower price for the same services they are offering new customers concurrently?

The practices of Cox Cable, Time Warner, Comcast, Adelphia, and other cable companines, have seen rate hikes go on upward, while offering more channels of redundant and repeating fare, forcing you to accept paying for channels you don't watch in order to get channels you do want to watch, freely passing on the costs of high programming by the satellite channel providers

Are the cable companies doing a thing to pressure ESPN and other basic cable channels to lower their costs? No. Disney, being as greedy as ever, forces the cable companies to pay up to about $5 for their five ABC-owned channels on basic cable, none of which I watch regularily, (ESPN, ESPN2, ABC Family, Disney Channel, Lifetime). Why can't I get Cox to block out those five channels I don't need, and get the rest I do want such as Comedy Central, Fox News, and Game Show Network (which belongs on Analog and not digital cable), and charge me less. I don't see the pizza places forcing me to buy everything pizzas and charging a high fee in order to get the toppings I want to eat. Cable and satellite programmers should be forced by U.S. Congress to honor requests to drop channels and lower the prices of the subscribers' monthly bills.

Cable television needs to be regulated since they're doing nothing to practice fair pricing values, while continuing to pass along price increases demanded by the satellite program providers.